Login details hidden from the worker
On supported orders, the assigned worker can launch the account without being shown the email address or password you submitted.
Onyx account protection
Account access built around your control.
On supported orders, Onyx keeps your sign-in private, limits access to the assigned worker and can use your home connection when that matters to you.
Protected access
Your worker focuses on the order—not your login details.
Login details hidden Assigned worker only Approved device Support can investigate
Features vary by order. Your ticket will show what applies.Protection you can understand
Fewer people handling sensitive details.
Security should make the order simpler for you, not add more uncertainty.Approved workers and devices
Protected access is limited to the worker assigned to your order and a device approved by Onyx.
Use your home connection
For selected orders, account access can use your home internet while your worker completes the service elsewhere.
Progress you can follow
Supported sessions can send useful milestones, screenshots and summaries to your private order ticket.
Your order journey
Protection from order setup to completion.
- 01
Place your order
Your order records the service, assigned worker and any extra protection required.
- 02
Submit details to Onyx
Required account details go through the Onyx order flow rather than being sent directly to a worker.
- 03
Onyx prepares the session
The assigned worker starts the order through the secure Onyx app, which handles the protected sign-in.
- 04
Follow the work
You can receive progress updates and support can review important order events when help is needed.
Your worker
Protected connection
Your home
Your connection
RuneLite
Customer connection
Let account access use your home internet.
Some customers prefer their Jagex login and RuneLite session to use the same home connection they normally play from. On selected orders, the Onyx customer app makes that possible while the assigned worker completes the service remotely.
- You approve the connection for your order.
- The connection is used only for supported Onyx account sessions.
- You can disconnect the customer app when the order is finished.
Clear boundaries
Access is limited to the work being done.
Onyx combines order assignments, approved devices and support oversight so protected access is not simply handed from person to person.
Account access is tied to the specific order and assigned worker.
The worker is not shown the login details you submitted.
Approved devices are checked before a protected session can begin.
Selected orders can block specific in-game actions you have asked us to avoid.
Onyx support can investigate failed launches and connection problems.
Access can be repaired or withdrawn without sharing a password with the worker.
Progress without guesswork
See more than “in progress”.
Selected activity can become useful updates and a clear summary of what happened during your order.Good to know
Straight answers about protected orders.
Does every order use protected access?
No. It is available on supported services and account types. Your order ticket will explain what applies and whether you need to do anything.
Does my worker receive my password?
On supported orders, the worker starts the account through the secure Onyx app without the submitted login details being displayed to them.
What is the customer connection?
It is an optional Onyx feature for selected orders that lets protected account access use your home internet. You open the Onyx customer app and keep it connected while the service is in progress.
Does this remove every risk?
No system can guarantee that. These controls reduce unnecessary credential exposure and make access more accountable, but normal account and game risks still apply.
Ready to choose your next goal?
Browse our hand-played services or ask the team which Onyx protection options are available for your order.