Privacy Policy

Information We Collect

Information You Provide

We collect information you voluntarily provide when using our services, including:

• Account information when you log in via Discord
• Chat messages when you use our live chat support
• Order information and service requests
• Contact details for service delivery

Information Collected Automatically

We automatically collect limited technical information when you use our website:

• Browser type and version (for compatibility)
• Device type (mobile, desktop) for responsive design
• IP address (for security and fraud prevention)
• General location (country/region) for service delivery

Note: Additional usage data like pages visited, time spent on site, and detailed browsing patterns are only collected through Google Analytics with your explicit consent.

How We Use Your Information

We use the information we collect to:

• Provide and improve our services
• Process orders and deliver services
• Communicate with you about your orders and account
• Provide customer support
• Analyze website usage to improve user experience
• Prevent fraud and ensure security
• Comply with legal obligations

Cookies and Local Storage

Our website uses cookies and local storage to ensure the site functions properly and to improve your experience.

Essential Cookies (Always Active)

These are required for the website to work. Without them, you wouldn't be able to log in, stay logged in, or complete purchases.

• Session & login: Keep you signed in as you browse
• Basket: Stores items you add to your shopping basket. Your basket is held until you remove the items or clear your browser storage

These cannot be disabled, as they are necessary for service delivery.

Analytics Cookies (Optional)

With your consent, we use Google Analytics to understand how visitors use our website. This helps us improve performance, design, and functionality.

• Collects anonymized data such as pages visited, time on site, and general device/browser information
• Analytics cookies are only set if you accept them via our cookie banner
• You can withdraw your consent at any time

Managing Cookies

You can control and delete cookies at any time through your browser settings. However, blocking essential cookies may prevent the site from functioning properly.

For analytics cookies, you can change or withdraw your consent at any time via the cookie consent banner that appears on your first visit.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website and conducting our business
• Legal Compliance: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services, including:

• Discord: For authentication and account management
• Google Analytics: For website analytics (with your consent)
• reCAPTCHA: For spam and abuse prevention

These third-party services have their own privacy policies. We encourage you to review their privacy practices when you interact with them.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request access to your personal information
• Correction: The right to correct inaccurate or incomplete information
• Deletion: The right to request deletion of your personal information
• Restriction: The right to restrict processing of your information
• Portability: The right to receive your data in a portable format
• Withdrawal: The right to withdraw consent at any time
• Objection: The right to object to certain types of processing

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.